We have always strongly suggested keeping a one-hour troubleshooting retainer with us. This is for emergencies. If you need us urgently at two in the morning on a Friday after, say, you accidentally erased a page (or you need one taken down)—you don’t want to be in a queue with the others on Monday. Or, say your emails aren’t coming through because your IT guy fumbled with your name-servers: These types of emergencies are given top priority if there is a retainer ready and they will be handled within 24 hours.
If you’d like to apply your existing retainer to other projects, but still keep it topped up annually, we can arrange that paperwork for you.
Please let us know if you would like to change your billing to one of these options.
Beyond Just Troubleshooting, Here’s What We Offer: